适合任何规模的企业
年度
月度
年度
月度
Digital Commerce
$55 美元/每月/许可证
不论任何行业，任何规模，都能立即免费体验一系列革新的客户互动方案。
计划包括：
- 5,000 通话分钟1
- 1 GB 储存容量
- 30天报告查询期
最受欢迎的计划
Business
get in touch for a quote
是中小企和初创企业的完美方案。将最受欢迎的通信渠道融合，为客户旅程的每个阶段带来最佳转换率
计划包括：
- 每月150 通话分钟﹙每个许可证﹚3
- 3 GB 储存容量﹙每个许可证﹚
- 180天報告查詢期
enterprise.title
get in touch for a quote
是企业的强大互动方案。从多媒体客户体验到客户服务需要，都一一贴心地为您的业务增值。
计划包括：
- 每月300通话分钟﹙每个许可证﹚3
- 4 GB 储存容量﹙每个许可证﹚
- 无限报告查询期
订阅计划比较
| Essentials | Business | enterprise.title |
featureGroupTitle.connect
channels
Digital Channels
| Website - Live Chat and Call Widget |  | | |
Direct Chat & Call Links | | | |
| Direct Chat & Call QR Codes | | | |
| WhatsApp Business | | | |
| Facebook Messenger | | | |
| WeChat Official Account | | | |
| LINE新功能 | | | |
| Email即将推出 | 1 Default Team Email | Up to 10 Team Emails | Unlimited Team Emails |
| CINNOX Mobile App | | | |
Telecom Channels
| Local Numbers | -- | | |
| International Toll-free Numbers | -- | | |
| Inbound and Outbound Minutes | -- | Usage | Usage |
| 1-1 SMS | -- | | |
| Bulk and Dynamic SMS Campaigns | -- | | |
interaction & engagement
Smart Engagement
| Customisable Greetings | | | |
| Widget Tag Directory | 20 | 50 | Unlimited |
| Widget Staff Directory | | | |
| Mobile Chat Window | | | |
| Pre-chat and Post-chat Surveys | | | |
| Personal Video Calling | | | |
| Audio Conference Call | | | |
| Video Conference Call | | | |
| Conference Participants | 5 | 10 | 15 |
| Screen Sharing | | | |
| File Sharing | | | |
| Conversation Rating即将推出 | | | |
| Unlimited SMS Campaign Template | -- | | |
Automated Chatbots
| Lead Qualification Bots | -- | | |
| AI-powered Answer Bots | -- | | |
| Chatbot-to-agent Transfer | -- | | |
Call Engagement
| Voicemail | -- | | |
| Phone as Destination | -- | | |
| SIP Connection as Destination | -- | | |
| Dial Pad | -- | | |
| Auto-dialler | -- | | |
| Smart Calling | -- | | |
| Call Forwarding | -- | | |
| Call Blocking | -- | | |
| Caller ID | -- | | |
| Alphanumeric Sender ID | -- | | |
| SMS Verification | -- | | |
| Audio Call Recording | -- | -- | |
| 1-1 Video Call Recording | -- | -- | |
featureGroupTitle.orchestrate
intelligent routing
Smart Routing & Rules
| Language Routing | | | |
| Alternative Routing | | | |
| Location Routing | -- | | |
| Time Routing | -- | | |
| Percentage Routing | -- | | |
| Sticky Routing | -- | | |
| Engagement Mode | -- | | |
| IVR Tree即将推出 | -- | -- | |
Workflow Optimisation
| Dynamic Directory | | | |
| Unified Chat Room | | | |
| Customer Journey in a Single View | | | |
| Visitor Insights | | | |
| Chat Transfer | | | |
| Call Transfer | | | |
| Cross Channel Messaging and Calls | | | |
| Multiple Website Support | | | |
| Customer Intent Data即将推出 | | | |
| Custom Customer Segments即将推出 | | | |
| Pin Chats即将推出 | | | |
| Smart Reply Suggestion即将推出 | -- | | |
| Chat Takeover即将推出 | -- | -- | |
| Call Recording | -- | -- | |
| Video Call Recording | -- | -- | |
| Goal Planner即将推出 | -- | -- | |
| Customer Contact Route即将推出 | -- | -- | |
| Admin Enquiry Monitoring即将推出 | -- | -- | |
team collaboration
Team Productivity
| Unlimited Staff-to-Staff Messaging | | | |
| Unlimited Group Messaging | | | |
| Unlimited Private Group Messaging | | | |
| Unlimited Staff-to-Staff On-net Call | | | |
| Unlimited Staff-to-Staff Call via Extension Number | -- | | |
| Unlimited Video Call | | | |
| Unlimited Conference Call | | | |
| Screen Sharing | | | |
| File Sharing | | | |
| Team Collaboration via Mobile App | | | |
| Organisation Structure and Hierarchy | 1个等级 | 2个等级 | 10个等级 |
| Role-based Permissions | | | Custom |
| Authentication Control | -- | | |
featureGroupTitle.evaluate
Reports, Insights and Analytics
| Prospect Data | | | |
| Real-time Dashboard Statistics and Monitoring | | | |
| Enquiry Reports | | | |
| Call Reports | | | |
| SMS Reports | -- | | |
| Chat Reports | | | |
| Visitor Reports | | | |
| Staff Reports | | | |
| Daily Summary | | | |
| Advanced Dashboard Statistics即将推出 | -- | -- | |
| Peak Time Prediction即将推出 | -- | -- | |
| Resource Prediction即将推出 | -- | -- | |
| Auto Reporting to Email即将推出 | -- | -- | |
| Report Exporting | -- | -- | |
Integrations
| Shopify | | | |
| BigCommerce | | | |
| WordPress | | | |
| Wix | | | |
| Joomla | | | |
| Drupal | | | |
| API | -- | | |
| Salesforce新功能 | -- | | |
Customisation
| Widget Colour | | | |
| Logo in Chat Window and Widget | | | |
| Branded In-call Video and Static Image Ads | 1 | 10 | 10 |
| Multilingual Customer Support | | | |
| Dashboard Language Selection | | | |
| Add-ons | -- | | |
Security
| 2FA | | | |
| Third-party Authentication | | | |
| IP Allow and Block Lists | -- | | |
| Phone Number Allow and Block Lists | -- | | |
| Login Restrictions | -- | | |
| Password Policy | | | |
| Trusted Domains | | | |
| Banned Visitor List | -- | | |
| Data Retention Option | -- | | |
| Audit Logs | -- | -- | |
featureGroupTitle.supportServices
| Email, Chat and Video Support | | | |
| 24/7 Technical Support | | | |
| Customer Success Support | Dedicated Team | Assigned Manager | Dedicated Manager |
| Tailored Training Session | | | |
| Ongoing Product Consultation | | | |
| SLA | | | |
| Essentials | Business |
| enterprise.title |
featureGroupTitle.connect
channels
Digital Channels
| Website - Live Chat and Call Widget | |
| Direct Chat & Call Links | |
| Direct Chat & Call QR Codes | |
| WhatsApp Business | |
| Facebook Messenger | |
| WeChat Official Account | |
| LINE新功能 | |
| Email即将推出 | 1 Default Team Email |
| CINNOX Mobile App | |
Telecom Channels
| Local Numbers | -- |
| International Toll-free Numbers | -- |
| Inbound and Outbound Minutes | -- |
| 1-1 SMS | -- |
| Bulk and Dynamic SMS Campaigns | -- |
interaction & engagement
Smart Engagement
| Customisable Greetings | |
| Widget Tag Directory | 20 |
| Widget Staff Directory | |
| Mobile Chat Window | |
| Pre-chat and Post-chat Surveys | |
| Personal Video Calling | |
| Audio Conference Call | |
| Video Conference Call | |
| Conference Participants | 5 |
| Screen Sharing | |
| File Sharing | |
| Conversation Rating即将推出 | |
| Unlimited SMS Campaign Template | -- |
Automated Chatbots
| Lead Qualification Bots | -- |
| AI-powered Answer Bots | -- |
| Chatbot-to-agent Transfer | -- |
Call Engagement
| Voicemail | -- |
| Phone as Destination | -- |
| SIP Connection as Destination | -- |
| Dial Pad | -- |
| Auto-dialler | -- |
| Smart Calling | -- |
| Call Forwarding | -- |
| Call Blocking | -- |
| Caller ID | -- |
| Alphanumeric Sender ID | -- |
| SMS Verification | -- |
| Audio Call Recording | -- |
| 1-1 Video Call Recording | -- |
featureGroupTitle.orchestrate
intelligent routing
Smart Routing & Rules
| Language Routing | |
| Alternative Routing | |
| Location Routing | -- |
| Time Routing | -- |
| Percentage Routing | -- |
| Sticky Routing | -- |
| Engagement Mode | -- |
| IVR Tree即将推出 | -- |
Workflow Optimisation
| Dynamic Directory | |
| Unified Chat Room | |
| Customer Journey in a Single View | |
| Visitor Insights | |
| Chat Transfer | |
| Call Transfer | |
| Cross Channel Messaging and Calls | |
| Multiple Website Support | |
| Customer Intent Data即将推出 | |
| Custom Customer Segments即将推出 | |
| Pin Chats即将推出 | |
| Smart Reply Suggestion即将推出 | -- |
| Chat Takeover即将推出 | -- |
| Call Recording | -- |
| Video Call Recording | -- |
| Goal Planner即将推出 | -- |
| Customer Contact Route即将推出 | -- |
| Admin Enquiry Monitoring即将推出 | -- |
team collaboration
Team Productivity
| Unlimited Staff-to-Staff Messaging | |
| Unlimited Group Messaging | |
| Unlimited Private Group Messaging | |
| Unlimited Staff-to-Staff On-net Call | |
| Unlimited Staff-to-Staff Call via Extension Number | -- |
| Unlimited Video Call | |
| Unlimited Conference Call | |
| Screen Sharing | |
| File Sharing | |
| Team Collaboration via Mobile App | |
| Organisation Structure and Hierarchy | 1个等级 |
| Role-based Permissions | |
| Authentication Control | -- |
featureGroupTitle.evaluate
Reports, Insights and Analytics
| Prospect Data | |
| Real-time Dashboard Statistics and Monitoring | |
| Enquiry Reports | |
| Call Reports | |
| SMS Reports | -- |
| Chat Reports | |
| Visitor Reports | |
| Staff Reports | |
| Daily Summary | |
| Advanced Dashboard Statistics即将推出 | -- |
| Peak Time Prediction即将推出 | -- |
| Resource Prediction即将推出 | -- |
| Auto Reporting to Email即将推出 | -- |
| Report Exporting | -- |
Integrations
| Shopify | |
| BigCommerce | |
| WordPress | |
| Wix | |
| Joomla | |
| Drupal | |
| API | -- |
| Salesforce新功能 | -- |
Customisation
| Widget Colour | |
| Logo in Chat Window and Widget | |
| Branded In-call Video and Static Image Ads | 1 |
| Multilingual Customer Support | |
| Dashboard Language Selection | |
| Add-ons | -- |
Security
| 2FA | |
| Third-party Authentication | |
| IP Allow and Block Lists | -- |
| Phone Number Allow and Block Lists | -- |
| Login Restrictions | -- |
| Password Policy | |
| Trusted Domains | |
| Banned Visitor List | -- |
| Data Retention Option | -- |
| Audit Logs | -- |
包含在所有计划中
客戶支持及SLA
- 帮忙中心及常见问题
- 24x7 全天候客服支援
- 电信级99.95%通信服务水平协议保证
存取权、安全性、合规性
- 网域白名单
- TLS1.2-3数据传输加密
- DTLS-SRTP语音/视频加密
- AES-256静态数据加密
关于服务计划用量
* CINNOX 的 ESSENTIALS 计划包含共4,000分钟语音通话及1,000分钟视频通话，由全部5名持有许可证的员工共享，以上分钟用于悬浮图标通话、二维码通话、网页链接通话以及员工之间的通话。
通话分钟耗尽之后，您需要升级计划才能继续使用相关功能。
CINNOX 的商标和视频广告或会间歇显示。
不按分钟收费，但会受储存容量限制。
用量收费
使用CINNOX对外通话时，会先耗用每个计划所包括的基本通话用量，通话分钟耗尽后将按每分钟0.02美元的费率收费。同一个付费计划帐户内的员工之间可以免费进行语音及视频通话。
来电和打出电话、会议通话及收发短信可能需要支付额外费用。
帐户设定及定金
** 定金︰PRO 及 BUSINESS 计划需要预先支付3个月的定金。
PRO 及 BUSINESS月费计划必须订阅至少3个月。
计划不包括支援建立任何社交媒体专页。
CINNOX BUSINESS计划支持一个WhatsApp Business账号。每个额外的WhatsApp Business账号将以$99美元计费。
免费试用 CINNOX
通过我们的基本计划以及即时信息和在线呼叫功能与您的客户保持联系
请使用适当的电子邮件。
不需要信用卡。一分钟即可完成安装。